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Contact Us
UnitedHealthcare® Customer Service Advocates are available to assist you. Please select your plan to view contact information.
If you are not currently enrolled in a plan
UnitedHealthcare Customer Service Advocates will answer your Medicare Advantage questions and give you helpful information.
Phone:
Call toll-free: 1-877-699-5710
TTY users, call: 711
Hours: 8 a.m.–8 p.m. local time, 7 days a week
Plan members
Contact UnitedHealthcare by phone, online or by mail.
Phone:
Call the number on the back of your member ID card.
Hours of operation: 8 a.m.–8 p.m. local time, 7 days a week
Website technical support
UnitedHealthcare Customer Service Advocates are available to assist you with password resets, enhancement requests and technical issues with the website.
Phone:
Call toll-free: 1-800-721-0627
TTY users, call: 711
Hours: 7 a.m.–10 p.m. CT, 7 days a week
Mail:
UnitedHealthcare Customer Service
PO Box 30769
Salt Lake City, UT 84130-0769
Website support
UnitedHealthcare Customer Service representatives are available to assist you with password resets, enhancement requests and technical issues with the website.
Phone:
Call toll-free: 1-866-254-3132
TTY users, call: 711
Hours (Monday – Friday): 7 a.m.–11 p.m. ET
Hours (Saturday): 9 a.m.–5 p.m. ET
Need help navigating the website?
During a call with Customer Service, you can now share your screen for a faster, more efficient experience. If you agree, the representative will give you a Session Key to enter on the following screen. Share your screen.
Claims questions
Customer Service Representatives are ready to answer your questions and provide helpful information.
Phone:
Call toll-free: 1-800-523-5880
TTY users, call: 711
Hours (Monday – Friday): 7 a.m.–11 p.m. ET
Hours (Saturday): 9 a.m.–5 p.m. ET
General inquiries
Please contact UnitedHealthcare by phone or mail for all general inquiries.
Phone:
Call toll-free: 1-800-523-5800
TTY users, call: 711
Hours (Monday – Friday): 7 a.m.–11 p.m. ET
Hours (Saturday): 9 a.m.–5 p.m. ET
Mail:
UnitedHealthcare
PO Box 30607
Salt Lake City, UT 84130-0607
Contact UnitedHealthcare Customer Service Advocates by phone or mail.
AARP® MedicareRx Walgreens (PDP) plan members, phone:
Call toll-free: 1-866-870-3470
TTY users, call: 711
Hours: 8 a.m.–8 p.m. local time, 7 days a week
AARP® MedicareRx Preferred (PDP) plan members, phone:
Call toll-free: 1-866-255-4835
TTY users, call: 711
Hours: 8 a.m.–8 p.m. local time, 7 days a week
AARP® MedicareRx Saver Plus (PDP) plan members, phone:
Call toll-free: 1-866-460-8854
TTY users, call: 711
Hours: 8 a.m.–8 p.m. local time, 7 days a week
Website technical support
UnitedHealthcare Customer Service Advocates are available to assist you with password resets, enhancement requests and technical issues with the website.
Phone:
Call toll-free: 1-800-721-0627
TTY users, call: 711
Hours: 7 a.m.–10 p.m. CT, 7 days a week
Mail correspondence address:
UnitedHealthcare
PO Box 30769
Salt Lake City, UT 84130-0769
Enrollment forms may be mailed to:
UnitedHealthcare
PO Box 30769
Salt Lake City, UT 84130-0769
Our Customer Service Advocates will answer your questions and give you helpful information:
Phone:
1-800-407-9069
TTY users, call: 711
Hours: 8 a.m. – 8 p.m. EST, Monday through Friday
Plan members may also call the number on the back of the member ID card
Medica Customer Service
P.O. Box 56-6596
Miami, FL 33256
Our Customer Service Advocates will answer your questions and give you helpful information:
Phone:
1-866-231-7201
TTY users, call: 711
Hours: 8 a.m. – 8 p.m. EST,
Monday through Friday
Plan members may also call the number on the back of the member ID card
Preferred Care Partners Customer Service
P.O. Box 56-5748
Miami, FL 33256
Retirees of an employer group-sponsored UnitedHealthcare® plan
Please contact UnitedHealthcare by phone for all inquiries. Our Customer Service Representatives will answer your questions and give you helpful information.
Phone:
[Call toll-free: 1-877-718-2619]
TTY users, call: 711
Hours: 8 a.m. – 8 p.m. local time, Monday through Friday
[Plan members may also call the number on the back of the member ID card]
Plan members
Contact UnitedHealthcare by phone, online or by mail.
Phone:
Call the number on the back of your member ID card.
Hours of operation: 8 a.m.–8 p.m. local time, 7 days a week
Website technical support
UnitedHealthcare Customer Service Advocates are available to assist you with password resets, enhancement requests and technical issues with the website.
Phone:
Call toll-free: 1-800-721-0627
TTY users, call: 711
Hours: 7 a.m.–10 p.m. CT, 7 days a week
Mail:
UnitedHealthcare Customer Service
PO Box 30769
Salt Lake City, UT 84130-0769
UnitedHealthcare® Customer Service Advocates are available to assist you. Please select your plan to view contact information.
If you are not currently enrolled in a plan
UnitedHealthcare Customer Service Advocates will answer your Medicare Advantage questions and give you helpful information.
Phone:
Call toll-free: 1-877-596-3258
TTY users, call: 711
Hours: 8 a.m.–8 p.m. local time, 7 days a week
Plan members
Contact UnitedHealthcare by phone, online or by mail.
Phone:
Call the number on the back of your member ID card.
Hours of operation: 8 a.m.–8 p.m. local time, 7 days a week
Website technical support
UnitedHealthcare Customer Service Advocates are available to assist you with password resets, enhancement requests and technical issues with the website.
Phone:
Call toll-free: 1-800-721-0627
TTY users, call: 711
Hours: 7 a.m.–10 p.m. CT, 7 days a week
Mail:
UnitedHealthcare Customer Service
PO Box 30769
Salt Lake City, UT 84130-0769
Website technical support
UnitedHealthcare Customer Service Advocates are available to assist you with password resets, enhancement requests and technical issues with the website.
Phone:
Call toll-free: 1-800-721-0627 TTY users, call: 711
Hours: 7 a.m. –10 p.m. CT, Monday – Friday
Plan members
Contact UnitedHealthcare by phone, online or by mail.
Phone:
Call the number on the back of your member ID card.
Hours of operation: 8 a.m.–8 p.m. local time, 7 days a week
Mail correspondence address:
UnitedHealthcare
PO Box 30769
Salt Lake City, UT 84130-0769