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Contact Us
UnitedHealthcare® Customer Service Advocates are available to assist you. Please select your plan to view contact information.
If you are not currently enrolled in a plan
UnitedHealthcare Customer Service Advocates will answer your Medicare Advantage questions and give you helpful information.
Phone:
Call toll-free: 1-877-699-5710
TTY users, call: 711
Hours: 8 a.m.–8 p.m. local time, 7 days a week
Plan members
Contact UnitedHealthcare by phone, online or by mail.
Phone:
Call the number on the back of your member ID card.
Hours of operation: 8 a.m.–8 p.m. local time, 7 days a week
Website technical support
UnitedHealthcare Customer Service Advocates are available to assist you with password resets, enhancement requests and technical issues with the website.
Phone:
Call toll-free: 1-800-721-0627
TTY users, call: 711
Hours: 7 a.m.–10 p.m. CT, 7 days a week
Mail:
UnitedHealthcare Customer Service
PO Box 29675
Hot Springs, AR 71903-9802
Website support
UnitedHealthcare Customer Service representatives are available to assist you with password resets, enhancement requests and technical issues with the website.
Phone:
Call toll-free: 1-866-254-3132
TTY users, call: 711
Hours (Monday – Friday): 7 a.m.–11 p.m. ET
Hours (Saturday): 9 a.m.–5 p.m. ET
Need help navigating the website?
During a call with Customer Service, you can now share your screen for a faster, more efficient experience. If you agree, the representative will give you a Session Key to enter on the following screen. Share your screen.
Claims questions
Customer Service Representatives are ready to answer your questions and provide helpful information.
Phone:
Call toll-free: 1-800-523-5880
TTY users, call: 711
Hours (Monday – Friday): 7 a.m.–11 p.m. ET
Hours (Saturday): 9 a.m.–5 p.m. ET
General inquiries
Please contact UnitedHealthcare by phone or mail for all general inquiries.
Phone:
Call toll-free: 1-800-523-5800
TTY users, call: 711
Hours (Monday – Friday): 7 a.m.–11 p.m. ET
Hours (Saturday): 9 a.m.–5 p.m. ET
Mail:
UnitedHealthcare
PO Box 30607
Salt Lake City, UT 84130-0607
Contact UnitedHealthcare Customer Service Advocates by phone or mail.
AARP® MedicareRx Walgreens (PDP) plan members, phone:
Call toll-free: 1-866-870-3470
TTY users, call: 711
Hours: 8 a.m.–8 p.m. local time, 7 days a week
AARP® MedicareRx Preferred (PDP) plan members, phone:
Call toll-free: 1-866-255-4835
TTY users, call: 711
Hours: 8 a.m.–8 p.m. local time, 7 days a week
AARP® MedicareRx Saver Plus (PDP) plan members, phone:
Call toll-free: 1-866-460-8854
TTY users, call: 711
Hours: 8 a.m.–8 p.m. local time, 7 days a week
Website technical support
UnitedHealthcare Customer Service Advocates are available to assist you with password resets, enhancement requests and technical issues with the website.
Phone:
Call toll-free: 1-800-721-0627
TTY users, call: 711
Hours: 7 a.m.–10 p.m. CT, 7 days a week
Mail correspondence address:
UnitedHealthcare
PO Box 29300
Hot Springs, AR 71903-9300
Enrollment forms may be mailed to:
UnitedHealthcare
PO Box 29200
Hot Springs, AR 71903-9200
Our Customer Service Advocates will answer your questions and give you helpful information:
Phone:
1-800-407-9069
TTY users, call: 711
Hours: 8 a.m. – 8 p.m. EST, Monday through Friday
Plan members may also call the number on the back of the member ID card
Medica Customer Service
P.O. Box 56-6596
Miami, FL 33256
Special Needs Plans
Medica Special Needs Plans (SNP) members cannot register online. For assistance, call the customer service number on the back of your member ID card.
Our Customer Service Advocates will answer your questions and give you helpful information:
Phone:
1-866-231-7201
TTY users, call: 711
Hours: 8 a.m. – 8 p.m. EST,
Monday through Friday
Plan members may also call the number on the back of the member ID card
Preferred Care Partners Customer Service
P.O. Box 56-5748
Miami, FL 33256
Special Needs Plans
Preferred Care Partners Special Needs Plans (SNP) members cannot register online. For assistance, call the customer service number on the back of your member ID card.
UnitedHealthcare® Customer Service Advocates are available to assist you. Please select your plan to view contact information.
If you are not currently enrolled in a plan
UnitedHealthcare Customer Service Advocates will answer your Medicare Advantage questions and give you helpful information.
Phone:
Call toll-free: 1-877-596-3258
TTY users, call: 711
Hours: 8 a.m.–8 p.m. local time, 7 days a week
Plan members
Contact UnitedHealthcare by phone, online or by mail.
Phone:
Call the number on the back of your member ID card.
Hours of operation: 8 a.m.–8 p.m. local time, 7 days a week
Website technical support
UnitedHealthcare Customer Service Advocates are available to assist you with password resets, enhancement requests and technical issues with the website.
Phone:
Call toll-free: 1-800-721-0627
TTY users, call: 711
Hours: 7 a.m.–10 p.m. CT, 7 days a week
Mail:
UnitedHealthcare Customer Service
PO Box 29675
Hot Springs, AR 71903-9802
Contact UnitedHealthcare Customer Service Advocates by phone or mail.
Symphonix Value Rx (PDP) plan members, phone:
Call toll-free: 1-888-867-5575
TTY users, call: 711
Hours: 8 a.m.–8 p.m. local time, 7 days a week
Website technical support
UnitedHealthcare Customer Service Advocates are available to assist you with password resets, enhancement requests and technical issues with the website.
Phone:
Call toll-free: 1-800-721-0627
TTY users, call: 711
Hours: 7 a.m.–10 p.m. CT, 7 days a week
Mail correspondence address:
UnitedHealthcare
PO Box 29675
Hot Springs, AR 71903-9675
Retirees of an employer group-sponsored UnitedHealthcare® plan
Please contact UnitedHealthcare by phone for all inquiries. Our Customer Service Representatives will answer your questions and give you helpful information.
Phone:
[Call toll-free: 1-877-718-2619]
TTY users, call: 711
Hours: 8 a.m. – 8 p.m. local time, Monday through Friday
[Plan members may also call the number on the back of the member ID card]
Plan members
Contact UnitedHealthcare by phone, online or by mail.
Phone:
Call the number on the back of your member ID card.
Hours of operation: 8 a.m.–8 p.m. local time, 7 days a week
Website technical support
UnitedHealthcare Customer Service Advocates are available to assist you with password resets, enhancement requests and technical issues with the website.
Phone:
Call toll-free: 1-800-721-0627
TTY users, call: 711
Hours: 7 a.m.–10 p.m. CT, 7 days a week
Mail:
UnitedHealthcare Customer Service
PO Box 29675
Hot Springs, AR 71903-9802
UnitedHealthcare® Customer Service Advocates are available to assist you. Please select your plan to view contact information.
If you are not currently enrolled in a plan
UnitedHealthcare Customer Service Advocates will answer your Medicare Advantage questions and give you helpful information.
Phone:
Call toll-free: 1-877-596-3258
TTY users, call: 711
Hours: 8 a.m.–8 p.m. local time, 7 days a week
Plan members
Contact UnitedHealthcare by phone, online or by mail.
Phone:
Call the number on the back of your member ID card.
Hours of operation: 8 a.m.–8 p.m. local time, 7 days a week
Website technical support
UnitedHealthcare Customer Service Advocates are available to assist you with password resets, enhancement requests and technical issues with the website.
Phone:
Call toll-free: 1-800-721-0627
TTY users, call: 711
Hours: 7 a.m.–10 p.m. CT, 7 days a week
Mail:
UnitedHealthcare Customer Service
PO Box 29675
Hot Springs, AR 71903-9802